We offer free ground shipping on all domestic U.S. orders shipped to the contiguous 48 states. Sadly, we cannot offer free international shipping, though we do ship globally at the best rates available. We do not charge a handling fee, and your shipping rates are calculated directly by the shipping carrier of your choice and passed on to you.
We do indeed ship internationally, and welcome orders from all around the globe. Please read on for information about international customs fees and possible delays that your country may impose.
The time it takes for your order to reach you is determined by the shipping carrier you choose at checkout. All orders are shipped either on the same day of order, or the following day, depending on whether you place an order after the cut-off time (usually mid-afternoon Central Standard Time).
Please be aware that all international orders, regardless of shipping method, may be subject to additional duties, import taxes, or brokerage or custom fees upon delivery. These fees are calculated by customs officials in your country and cannot be estimated prior to shipping. Delays in customs are possible with every international order, which may affect delivery arrival times. We have, unfortunately, no control over customs fees or delays. The cost you pay for shipping when you checkout only covers the fees necessary to get your package delivered to your address. You, the buyer, are responsible for any additional fees charged by the customs officials in your country. We strongly encourage you to research the customs procedure in your country prior to placing your order to avoid any unpleasant surprises.
Tracking your order:
After you checkout, you will receive an email confirming your order, as well as emails when your order ships, including tracking information. Please contact us to request this information if you do not receive it (check spam folders please;).
Checking on the status of your order:
You can check the status of your order by logging in to your account, where we will provide you with information at each step of the ordering process. We will also include the tracking number once your order ships.
If you order a pre-order item, any item you order at the same time will not be shipped until the pre-order item is prepared to ship. Therefore, we recommend purchasing any additional items SEPARATELY if you'd prefer to avoid delay on receiving them. Additionally, all listed in-stock dates on pre-ordered items are estimates. This means that, due to circumstances beyond out control (delays at the manufacturer or shipping warehouse, etc.), pre-ordered items may ship later than originally listed. Thus, we reserve the right to change pre-order ship dates at any time.
Cancel or change an order:
If you need to cancel or alter your order or shipping address, please know that this may not be possible after a certain amount of time. We will do our best to help, so please contact us as soon as possible at email@example.com.
After you checkout, you will receive an email containing links to download your digital items. Please contact us to request this information be re-sent to you if you do not receive it shortly after you checkout (check spam folders please;).
At checkout, there will be a box that says "Discount." You simply enter your code (it will be case sensitive) into the box ad click "Apply."
We are happy to accept returns & exchanges within 30 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it (unworn, unwashed).
If you believe you have received a defective product, please send a clear photo of the defect to firstname.lastname@example.org along with your first and last name, order number, and name of product.
Some items are non-returnable. These include:
Downloadable software products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange your item for the same item, please send us an email at email@example.com.
Shipping on returns:
To return your product, please contact firstname.lastname@example.org and a return address will be sent to you.
Please note that all shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The exception to this is in the case of a damaged item or other fault of ours, in which case we will of course take full responsibility.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us: email@example.com.